Privacy Policy
Last updated 3 November 2026
This policy explains how we collect, use and look after your personal information when you use this website, call us or request a quote. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
- Details you give us in our quote form: your name, mobile number, suburb, the service you need, your preferred time and any job details.
- Details of phone calls to our tracked phone number, such as your phone number, the time and length of the call, and a call recording where recording is enabled.
- How you use this website, such as the pages you view, the buttons you tap and the advertisement or search that brought you here. This is collected with cookies and similar technology and does not identify you by name.
How we use it
- To contact you about your enquiry, give you a quote and book and complete your job.
- To keep records of the work we do for you.
- To understand which advertising works so we can improve our website and marketing.
- To protect our website from spam and misuse.
We do not sell your personal information.
Service providers we use
We use trusted providers to run this website, and they may process your information on our behalf, including outside Australia:
- FormSubmit delivers quote form enquiries to our email.
- AVANSER provides call tracking for our phone number.
- Google (Google Analytics, Google Tag Manager, Google Ads and reCAPTCHA) measures website use and advertising and blocks spam. See Google's privacy policy.
- Vercel hosts this website.
Cookies
You can block or delete cookies in your browser settings. The website will still work, but we won't be able to measure how it is used.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you, or make a privacy complaint, by calling us on PHONE_TBC. We will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.